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FAQ-UK

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If you haven’t ordered yet check the red banner at the top of the page for most updated delivery dates.

If you have ordered you are in the queue, please check your order confirmation email for your expected delivery date.

Due to the supply chain shortage impacting global manufacturing, we're not currently accepting requests for fast-tracked CellAED^® orders.

Once you've ordered, we'll automatically keep you informed on your CellAED^® delivery timing – so it’s important to keep your contact details up to date. You can update your details at any time via your personal customer account - which can be created when you make your purchase.

When you placed your order, you will have received an order confirmation email which tells you the expected delivery date.

If you have specific questions about your order, please quote you order number and contact us at [email protected]

Changing your address, payment or other personal details registered with us is easy. Simply contact us via email [email protected].

If, for whatever reason, you need to cancel your order, no problem – your payment is fully refundable. You can contact us via [email protected] or via the online Contact Us Form

For orders of greater than 10 CellAED^®️ please feel free to contact our support team - CellAED^®️ - contact to discuss any specific needs you may have.

No. Your CellAED^® comes with a non-rechargeable battery and will arrive pre-charged.

We’ve just released a 2nd generation CellAED^®️ which has a product expiry of 2-years.
You will find this date printed on the back of your CellAED^®️ protective case.

You do not need to connect your CellAED^® to a network. Network connection is not required for your product to function as a life saving medical device.

If cellular coverage is available, your CellAED^®️ will automatically connect to the network for regular device status updates as part of the CellAED for life^™️ membership, as well as the uploading of data recorded anonymously during emergency use.

No. CellAED^® is a fully integrated product designed to work without needing to worry about replacing parts like battery or gel pads.

CellAED^® is currently approved for use in countries within the UK, European Economic Area, Australia and New Zealand.

We are currently working through regulatory processes covering other parts of the world.

If you live outside these regions sign-up to our newsletter where we will keep you updated and let you know when we launch into new countries.

IN-STOCK & READY FOR IMMEDIATE DELIVERY!

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